Home | export What you need to know: ProConnect Call Center provides reporting functions for supervisors to report on activity and performance of agents and call centers under their supervision. MENU Introduction 1. Running Reports 2. Report Parameters 3. Schedule Reports 4. Manage Scheduled Reports Introduction ProConnect Call Center provides reporting functions for supervisors to report on activity and performance … Read More
Agent Reports
Home | export What you need to know: Call Center provides reporting functions to agents. Reporting provides Call Center agents historical information about their call center performance which allows them to know their statistical performance as a call center agent. Agents can only generate reports about their own activity. MENU 1. Running Reports 1. Running Reports From the Call Center … Read More