Home | running Run Application Business Integrator should run with local administrator privileges. When successfully logged in, the icon should be green when you are not on an active call and red when you are on an active call.
Business Integrator – Running Application
Home | running Run Application Business Integrator should run with local administrator privileges. When you are successfully logged in, the icon should be green when you are not on an active call, and red when you are on an active call. Click image for large view Notifications with ProConnect Desktop – If you have the UC-One ProConnect Desktop … Read More
Call Center Reports – Supervisor
Home | running What you need to know: ProConnect Call Center provides reporting functions for supervisors to report on activity and performance of agents and call centers under their supervision. MENU Introduction 1. Running Reports 2. Report Parameters 3. Schedule Reports 4. Manage Scheduled Reports Introduction ProConnect Call Center provides reporting functions for supervisors to report on activity and performance … Read More
Agent Reports
Home | running What you need to know: Call Center provides reporting functions to agents. Reporting provides Call Center agents historical information about their call center performance which allows them to know their statistical performance as a call center agent. Agents can only generate reports about their own activity. MENU 1. Running Reports 1. Running Reports From the Call Center … Read More