Home | Administrators Hub | Administrators Video Hub Administrators Video Hub Here you will find a series of video tutorials on the features and functions granted for administrators. Administrator Portal - Loki Administrators Portal Overview Call Center Configuration Call Center Supervisor Display Pane Call Console Contacts Pane Queued Calls Pane Answering Calls Placing Calls Transferring Calls Initiating Conference Calls Silent Monitoring Supervisor Dashboard Changing Agent ACD States Barge In Managing Queues DNIS and Priority Queuing Night Service and Forced Forwarding Monitoring Agents Services Tab Applications Tab Plug-Ins Tab Reports Tab