Home | Uncategorized | Help Topics | Administrators MENU 1. Meet-Me Conferencing 2. Feature Details 3. Configuring Meet-Me Conferencing 1. Meet-Me Conferencing The Meet-Me Conferencing feature allows multiple callers to join in a single call, which enables audio meetings among diversely located invitees at any time. Once the feature is installed, it can be used at any time without the … Read More
Administrators Portal – Hunt Groups
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Modifying a Hunt Group 2. Agents 3. Profile 4. Settings 5. Settings – General 6. Settings – No Answer 7. Settings – Not Reachable Introduction A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is … Read More
Administrators Portal – Overview
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Login 2. Resetting Passwords 3. Users 4. Auto Attendants 5. Call Centers 6. Hunt Groups 7. Meet-Me Conferencing 8. Holiday Schedules Introduction The admin portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations, such as resetting user’s voicemail passwords, configuring … Read More
Administrators Portal – Group Night Forwarding
Home | Uncategorized | Help Topics | Administrators MENU 1. Group Night Forwarding 2. Configure Group Night Forwarding 1. Group Night Forwarding The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of business hours, they are … Read More
Administrators Portal – Call Pickup
Home | Uncategorized | Help Topics | Administrators MENU 1. Call Pickup 2. Create/Modify a Call Pickup Group 3. Call Pickup Feature Operation 1. Call Pickup The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. … Read More
Administrators Portal – Call Park
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Call Park 2. Create/Modify a Call Park Group 3. Configure Call Park Settings 1. Call Park Call park is a feature that internally transfers calls through the use of call park groups. A call park group defines a group of users who can park calls against phone lines that … Read More
Administrators Portal – Call Center Reports
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Call Center Agent Report 2. Generate/View/Download Call Center Agent Reports 3. Call Center Premium Call Records 4. Generate/View/Download Call Center Premium Call Records Introduction The admin portal provides a variety of reports for group services, including a call center reports. For call centers, you can run a call center … Read More
Administrators Portal – Call Centers
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Modifying a Call Center 2. Queue Statistics 3. Advanced Settings 4. Agents 5. Announcement 6. DNIS (Premium Call Centers Only) 7. Profile 8. Routing 9. Settings 10. Supervisors 11. Thresholds 12. Enterprise Call Center Settings 13. Agent Default Settings 14. Agent Unavailable Codes 15. External Report Settings Introduction Call … Read More
Administrators Portal – Music On Hold
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Configuring Music On Hold Introduction An administrator can assign and configure the music callers hear when placed on hold. You can use the default system music/announcement or upload a custom audio file to be played. This guide reviews how an administrator can modify and configure the music-on-hold settings for … Read More
Administrators Portal – Schedules
Home | Uncategorized | Help Topics | Administrators MENU Introduction 1. Add a Schedule 2. Modify a Schedule Introduction Schedules are used to support group services (e.g. auto attendants and call queues). A schedule establishes a set of time slots in which a feature can execute specific behavior. They are used to route incoming calls based on the day of … Read More