Administrators Video Hub

Here you will find a series of video tutorials on the features and functions granted for administrators.

 

Administrator Portal - Loki

Administrators Portal Overview

Call Center Configuration

Call Center Supervisor

  • Display Pane

    Call Console

    Contacts Pane

    Queued Calls Pane

  • Answering Calls

    Placing Calls

    Transferring Calls

    Initiating Conference Calls

  • Silent Monitoring

    Supervisor Dashboard

    Changing Agent ACD States

    Barge In

  • Managing Queues

    DNIS and Priority Queuing

    Night Service and Forced Forwarding

    Monitoring Agents

  • Services Tab

    Applications Tab

    Plug-Ins Tab

    Reports Tab