What you need to know:
The following topics will help you with common questions related to using your Yealink T48S desktop phone.
- Line Keys – The Line Keys indicate the status of your lines and associated activity.
- Navigation Arrows – By pressing left, right, up or down, you can scroll through the options and lists on the display. To select an item, press the OK button in the center of the four-way Navigation Arrows. To cancel or back up to a previous screen, press the X or Cancel button below the down navigation arrow. These keys also function as a fast way to navigate to many functions, such as placed calls, received calls, and Directory Contacts.
- Softkeys – These functions are context-sensitive, which means the function of the Softkeys changes depending on your current activity. For example, if you are conferencing, the Softkeys display functions related to the conference function.
- Feature Keys – The most commonly used feature keys include the following:
- Headset Key
- Mute Key
- Voicemail Key
- Hold Key
- History/Redial Key
- Speakerphone Key
Placing and Receiving Calls
There are three ways to place a call using your Yealink phone:
- Pick up the Handset, dial the number and press the Send softkey.
- Select the Line key, dial the number and press the Send softkey.
- Select the Speaker key, dial the number and press the Send softkey.
To answer an incoming call, choose one of the following options:
- Lift the Handset.
- Select the Line key associated with the incoming call.
- Select the Answer softkey, which appears when call is incoming.
- Select the Speaker key.
To answer an incoming call when you’re already on an active call, pick up the Handset or press the Answer softkey. The first call is automatically placed on hold. To retrieve the first call, either press the Swap softkey or use the Navigation Arrows to scroll back to the first call and press the Resume softkey.
Note: Headset users must press the headset button to place and answer calls.
You can perform a blind, consulted or direct-to-voicemail transfer with your Yealink phone.
A Blind (or unannounced) Transfer takes place when you transfer a call to someone else without announcing the call first. To conduct a Blind Transfer while on an active call, press or the Transfer softkey. Enter the destination to which you wish to transfer the call. Then, press or the Transfer softkey again. This completes the transfer.
A Consulted (or announced) Transfer is performed when you announce the call to the recipient prior to transferring the call. To conduct a Consulted Transfer, while on an active call, press Hold. The caller is automatically placed on hold. Then, press the New Call softkey. Dial the receiving party and press the Send softkey again. Once the receiving party answers, announce the call. To complete the transfer, press or the Transfer softkey.
A Direct-to-Voicemail Transfer is performed when you wish to transfer a call directly to another user’s voicemail. To conduct a Direct-to-Voicemail Transfer, while on an active call, press or the Transfer softkey. The caller is automatically placed on hold. Next, enter Star (*) 55, followed by the user’s extension, then press or the Transfer softkey again. This completes the transfer to voicemail.
Three-Way Conference Call
To initiate a Three-Way Conference Call, while on an active call, press the Conference softkey. Dial the second number and press the Send softkey. When the second party answers, press the Conference softkey again to connect the calls.
Call Park and Retrieve
Parking Calls – To park a call, while on an active call, select the More softkey, then select Park. When prompted, dial the extension number against which you wish to park the call followed by pound (#) or simply dial pound (#) to park the call against your own number. Your call has now been parked.
Retrieving Calls – To retrieve a parked call, while the phone is idle, select the More softkey, then select Retrieve. When prompted, dial the extension number against which the call was parked followed by pound (#) or simply dial pound (#) to retrieve a call parked against the number from which you are calling.
Note: Only one call can be parked on an extension at any given time.
By default, calls that are not answered will go to voicemail. To forward calls to a destination other than voicemail, enable Call Forwarding or change your Voice Portal Busy and No Answer settings.
To enable this feature, select the Menu softkey , then Call Features, and then select Call Forward. Next, select the type of forwarding option that you would like to enable. Options include:
- Always Forward, which will forward all incoming calls to a specified forward-to destination.
- Busy Forward, which will only forward calls if you do not answer, and
- No Answer Forward, which will forward calls when the Do Not Disturb feature is enabled, or if your line is busy.
Tap the type of Call Forwarding you wish to enable. Select On and enter the phone number to which to forward calls to. Select Save when you are done. You will see the Forwarding Indicator on the home screen.
Note: When configuring No Answer Forwarding, you must also select the number of seconds before the call is forwarded. To configure, select Call Forward, then No Answer Forwarding. Turn the feature On and enter the number to which to forward calls to. Then, select number of seconds it would take to forward calls. You can choose from 0 – 120 seconds. Make your selection and select the Save softkey when you are done.
To disable Call Forwarding, select the forwarding service to disable. Then select Off.
- To set up your voicemail for the first time, press the Voicemail key.
- Enter your default password, followed by the pound (#) key. The system will ask you to enter your new passcode. Enter your new passcode followed by the pound (#) key, then confirm your new passcode, once again followed by the pound (#) key.
- A Message Waiting Indicator notifies you when you have a new voicemail message.
- To check your voicemail, press the Voicemail key.
- When prompted, enter your voicemail passcode followed by the pound (#) key. Follow the audio prompts to retrieve your voicemail messages. If you forget your voicemail passcode, please contact your system administrator to have it reset.
To view a Missed Call, Received Call or Placed Call:
- Select the History softkey. The LCD screen will display the all-call list.
- Use the Right/Left Navigation Arrows to switch between All, Dialed, Received, Missed and Forwarded call lists.
- Use the Up/Down Navigation Arrows to select the desired entry.
- Select the Options softkey, and then select Detail from the prompt list.
To dial a call from the History list, select the desired entry, and then press the Send softkey.
Ring Tones are used to indicate incoming calls. You can select different ring tones to distinguish the different accounts registered on your phone, or to distinguish your phone from your neighbor’s.
To select a Ring Tone for the phone via phone user interface:
- Select Menu, then Basic, Sound and Ring Tones.
- Use the Up/Down Navigation Arrows to select he desired Ring Tone.
Basic Phone Settings
Ringer Volume Setting
- Use the Volume key to go up or down to the desired volume level.
Speaker Volume Setting
- Select the Speaker key . Then, use the Volume key to go up or down to the desired volume level.
Handset Volume Setting
- Pick up the Handset. Then, use the Volume key to go up or down to the desired volume level.
Headset Volume Setting
- Put the Headset on. Then, use the Volume key to go up or down to the desired volume level.
- Select Menu.
- Then, select Advanced. If prompted to enter a password, enter “admin”.
- Select Phone Settings and then Contrast.
- Use the Right/Left Navigation Arrows or the Switch softkey to increase or decrease the intensity of contrast.
Note: The default contrast level is 6.