Push to Talk – Guide

Rick OrtizVoicemail

Home | retrieve What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests that the … Read More

Voicemail – Guide

Thomas McClatchieVoicemail

Home | retrieve What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. How to Access your Voicemail 2. Accessing your Voicemail from Outside the Office 3. Voicemail Options Introduction This guide is to help end-users configure their voicemail for the first time. 1. How to Access your Voicemail To access your … Read More

Polycom Trio 8500 – User Guide

Thomas McClatchiePolycom Trio 8500

Home | retrieve What you need to know: Learn the basics of using your Polycom Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind Transfer 10. Performing … Read More

Cisco 8800 Series – User Guide

Michael HarroldCisco 8800

Home | retrieve What you need to know: Learn the basics of using your Cisco 8800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Blind Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call History 13. … Read More

Cisco 6800 Series – User Guide

Michael HarroldCisco 6800

Home | retrieve What you need to know: Learn the basics of using your Cisco 6800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call History 13. Park … Read More

Yealink T46S – User Guide

Michael HarroldYealink

Home | retrieve What you need to know: MENU Getting Started 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Adding Contacts to Directory 10. Voicemail Setup 11. Voicemail Access 12. Call History 13. Bluetooth Connectivity Introduction The following … Read More

Polycom VVX 311 and VVX 411 – User Guide

Michael HarroldPolycom VVX 311/411

Home | retrieve What you need to know: Learn the basics of using your Polycom VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Phone to Phone Intercom 12. … Read More

ProConnect UC-One Desktop – Call on Hold and Call Park

Michael HarroldUC-One Desktop

Home | retrieve MENU 1. Placing a Call on Hold 2. Parking and Retrieving Calls 1. Placing a Call on Hold To place an active call on Hold, from the main window select Hold Call.  To resume, select Unhold Call. Click image for large view 2. Parking and Retrieving Calls The Call Park and Call Retrieve features allow you to … Read More

Yealink T48S – User Guide

Michael HarroldYealink

Home | retrieve What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with common questions related … Read More

Managing Queued Calls

Michael HarroldCall Center Supervisor

Home | retrieve What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. Queued Calls Pane The … Read More