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Business Apps

Videos & Guides

Discover how to use your business apps and portals with the help guides and videos below.

 

Akixi Call Center Reporting

ProConnect

Call Center
Agent - Enhanced
Reporting

Click below to access the Call Recording portal tutorial or guides

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Call Center
Supervisor - Enhanced
Reporting

Click below to access the Call Recording portal tutorial or guides

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Broadsoft Thin Client (For information on reporting, please see the Akixi Call Center section above)

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Call Center
Agent

Click below to access the Call Recording portal tutorial or guides

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Call Center
Supervisor

Click below to access the Call Recording portal tutorial or guides

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Webex App

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Webex
Mobile App
iPhone

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View Guides

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Webex
Mobile App
Android

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View Guides

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Webex
Desktop App
Windows

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View Guides

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Webex
Desktop App
MAC

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View Guides

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Cisco
Call Plugin
for Microsoft Teams
Admin Guide

View Guide

ProConnect

Cisco
Call Plugin
for Microsoft Teams
User Guide

View Guide

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SMS/MMS

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Texting
with Webex
App

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ProConnect

Texting
with Teams
App

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Microsoft Teams

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Microsoft Teams
Desktop App
Windows

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Microsoft Teams
Desktop App
MAC

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Microsoft Teams
Mobile App
iPhone

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Microsoft Teams
Mobile App
Android

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Reception Client

ProConnect

Receptionist
Client

Click below to access the Call Recording portal tutorial or guides

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Business Integrator

ProConnect

Business
Integrator

Click below to access the Call Recording portal tutorial or guides

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Advanced Call Reporting

ProConnect

Advanced
Call Reporting

Click below to access the Call Recording portal tutorial or guides

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Call Recording - Dubber

ProConnect

Dubber
Recording Portal
Users

Click below to access the Call Recording portal tutorial or guides

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View Guide

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Dubber
Recording Portal
Admin

Click below to access the Call Recording portal tutorial or guides

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View Guide

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Dubber
Recording Portal
AI Users

Click below to access the Call Recording portal tutorial or guides

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View Guide

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Dubber

ProConnect

Dubber -
AI User

Click below to access the Call Recording portal tutorial or guides

View Guides

 
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