What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Device Location of Report Row 1. Device Location of Report Row Left-clicking a row in the reporting content of certain types of reports displays the pop-up call control menu. The call control menu can be used … Read More
Call Control – Agent – Enhanced Call Center Reporting
What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Call Control 1. Call Control You can perform call control actions from within certain real-time reports. Call controls can be accessed at your assigned endpoint location or for the device location represented by a particular report … Read More
Reports Overview – Agent – Enhanced Call Center Reporting
What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Reports Overview 1. Reports Overview Select the Reporting tab from the menu to view reports from your existing report library. Agents can only view reports, while supervisors can add, modify, copy, and delete reports. Deleted reports … Read More
Login – Agent – Enhanced Call Center Reporting
What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Login 1. Login To access Call Center, go to the following URL: https://consolidated.akixi.com/ Select Sign In. Enter your username and password and click Sign In. Click the menu to access the reporting tab and begin viewing … Read More
Reporting
Home | Call Center | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Reporting on your Texting application 1. Reporting on your Texting application Access the Reports menu to review messaging activity. Click Reports. Click image for large view Select a Year and … Read More
Managing Contacts and Group Lists
Home | Call Center | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Managing Contacts and Group Lists 1. Basics of Contact and Group Lists and Creation You can create and manage contacts beyond adding a single phone number. The Contacts tab displays … Read More
Sending an SMS or MMS Message
Home | Call Center | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Sending a SMS or MMS Text Message 1. Sending a SMS or MMS Text Message You can send and receive text messages directly in Webex. Tap the Plus icon in … Read More
Settings
Home | Call Center | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Adjust your Texting notification settings 2. Setting your Webex notification settings 3. Set your SYSTEM notification settings 1. Adjust your Texting notification settings. Login to your Webex client application. Access … Read More
Activate the notifications BOT in Webex
Home | Call Center | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Activate the notifications BOT in Webex 1. Activate the notifications BOT in Webex. Open Webex and sign in. Your admin should have added the sidebar Texting app to your account. … Read More
Introduction to ProConnect Texting with Webex App
Home | Call Center | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites Introduction This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. NOTE: Throughout this document, phone … Read More