Home | Call Center MENU Introduction 1. Configure Call Recording Introduction The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior. Note: The system administrator can restrict your ability to configure Call Recording. When … Read More
Dubber Recording Portal – Admin Guide
Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. Dubber can be accessed through a web browser or through a mobile app.
Dubber Recording Portal – User Guide
Home | Call Center What you need to know: Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. MENU Overview 1. Logging in 2. Navigation 3. Dubber Media Player 4. Recording Tags 5. Search for Recordings 6. Share Recordings 7. Additional User Features 8. Profile Features 9. Recording Calls Overview … Read More
Dubber Recording Portal – AI User Guide
Home | Call Center What you need to know: Dubber is a cloud-based call recording service that enables users to record, save, replay, and interact with their calls. MENU Overview 1. Logging in 2. Transcriptions 3. Sentiments 4. Notifications Overview This guide is specific to users within an organization and outlines how to use the Dubber Call Recording portal. Logging … Read More
ProConnect User Portal – Voice Messaging User
Home | Call Center MENU Introduction 1. Voice Messaging User 2. To Configure Voice Messaging 3. Configure Settings 4. Configure Voice Portal 5. Configure Greetings 6. Configure Advanced Options Introduction Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just … Read More
ProConnect User Portal – Music on Hold User
Home | Call Center MENU Introduction 1. Requirements 2. Music on Hold 3. To Configure Music on Hold Introduction Music on Hold allows a user to turn on music for all calls when the remote party is held or parked. 1. Requirements The Music on Hold file must meet the following requirements: For .WAV files: Linear PC 16.000 kHz 16-bit … Read More
ProConnect User Portal – Busy Lamp Field
Home | Call Center MENU Introduction 1. Busy Lamp Field 2. To Configure Busy Lamp Field Introduction The Busy Lamp Field feature allows you to create a list of users to monitor via your SIP Attendant Console phone. Busy Lamp field allows you to view the status (active or inactive) of specified users. 1. Busy Lamp Field From the user … Read More
ProConnect User Portal – Call Transfer
Home | Call Center MENU Introduction 1. Call Transfer 2. To Configure Call Transfer Introduction The Call Transfer service enables the user to transfer a call to a specified destination. Call transfers can be blind, with third-party consultation, or with three-way consultation. In addition, the Busy Camp On and Call Transfer Recall features allow the user to camp the call … Read More
ProConnect User Portal – Push to Talk
Home | Call Center MENU Introduction 1. Push to Talk 2. To Configure Push to Talk 3. To Add Users to Your Access List Introduction The push-to-talk feature allows users to treat their desktop phones as either a one-way or two-way intercom. 1. Push to Talk From the user dashboard, locate and click on User Service Settings. The Services page … Read More
ProConnect User Portal – Sequential Ring
Home | Call Center MENU Introduction 1. Sequential Ring 2. To Configure Sequential Ring 3. To Add Criteria Introduction Sequential Ring allows you to create a list of up to 5 additional numbers (a total of 6) to ring in a specific order when you receive an incoming call. Specific criteria must be assigned to activate this feature. The criteria … Read More