ProConnect UC-One Desktop – Transferring Calls and Conference Calls

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | calls | Page 2 MENU 1. Blind Transfer 2. Attended Audio Transfer 3. Conference Calls 1. Blind Transfer If you are on an active call, you can perform a Blind (or unannounced) Transfer to another contact within the company directory or an ad-hoc number. To do this while on an active call from the communication window select the … Read More

ProConnect UC-One Desktop – Making Desk Phone Calls and Pulling Calls

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | calls | Page 2 MENU 1. Making Calls from the Desk Phone 2. Pulling Calls 1. Making Calls from the Desk Phone To make a call from your desk phone using the application, select the calls icon, enter the number you wish to call and press the Other Device icon. An incoming call will ring your office phone. … Read More

ProConnect UC-One Desktop – Making Voice and Video Calls

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | calls | Page 2 What you need to know: This guide provides step-by-step instructions for how to make and answer voice and video calls using your ProConnect desktop application. MENU Getting Started 1. Making Voice Calls 2. Making Video Calls 3. Answering Calls 4. Active Communication Icons Introduction This guide provides step-by-step instructions for how to make and … Read More

ProConnect UC-One Desktop – Accessing Communication History and Voicemail

WONDEVELOPERBusiness Apps, Help Topics, UC-One Desktop

Home | calls | Page 2 MENU Getting Started 1. Accessing Communication History 2. Accessing Voicemail Introduction Use this guide to understand how to access your Communication History and Voicemail and the functions available. 1. Accessing Communication History Your Communication History includes your voice and video call history and voicemails. To access your Communication History, select the Call History icon … Read More

Yealink T48S – User Guide

WONDEVELOPERHelp Topics, Phones and Voicemail, Yealink

Home | calls | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Call Forwarding 7. Voicemail Setup 8. Voicemail Access 9. Call History 10. Ring Type 11. Basic Phone Settings Introduction The following topics will help you with … Read More

Managing Calls from the Call Center

WONDEVELOPERBusiness Apps, Call Center Supervisor, Help Topics

Home | calls | Page 2 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing Calls, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls Getting Started This section describes the operations you can perform to make and manage calls.  … Read More

Managing Queued Calls

WONDEVELOPERBusiness Apps, Call Center Supervisor, Help Topics

Home | calls | Page 2 What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. Queued … Read More

Managing Calls – Agent

WONDEVELOPERBusiness Apps, Call Center Agent, Help Topics

Home | calls | Page 2 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls 5. Escalate Calls Getting Started This section describes the operations you can perform to make and … Read More

Calling Features

WONDEVELOPERBusiness Apps, Help Topics, Receptionist Clients

Home | calls | Page 2 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Call Pickup … Read More