Home | calls | Page 2 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Enhanced Call Park 7. Call Forwarding 8. Voicemail Setup 9. Voicemail Access 10. Call History 11. Ring Type 12. Basic Phone Settings Introduction The following topics … Read More
Managing Calls from the Call Center
Home | calls | Page 2 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing Calls, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls Getting Started This section describes the operations you can perform to make and manage calls. … Read More
Managing Queued Calls
Home | calls | Page 2 What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. Queued … Read More
Introduction to ProConnect Call Center Supervisor
Home | calls | Page 2 What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Queued Calls Panel 7. Supervisor Dashboard 8. Call States and Actions Introduction Consolidated … Read More
Managing Calls – Agent
Home | calls | Page 2 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls 5. Escalate Calls Getting Started This section describes the operations you can perform to make and … Read More
Calling Features
Home | calls | Page 2 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Call Pickup … Read More
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