Home | controls | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Reporting on your Texting application 1. Reporting on your Texting application Access the Reports menu to review messaging activity. Click Reports. Click image for large view Select a Year and Month … Read More
Managing Contacts and Group Lists
Home | controls | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Managing Contacts and Group Lists 1. Basics of Contact and Group Lists and Creation You can create and manage contacts beyond adding a single phone number. The Contacts tab displays an … Read More
Sending an SMS or MMS Message
Home | controls | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Sending a SMS or MMS Text Message 1. Sending a SMS or MMS Text Message You can send and receive text messages directly in Webex. Tap the Plus icon in the … Read More
Settings
Home | controls | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Adjust your Texting notification settings 2. Setting your Webex notification settings 3. Set your SYSTEM notification settings 1. Adjust your Texting notification settings. Login to your Webex client application. Access your … Read More
Activate the notifications BOT in Webex
Home | controls | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU 1. Activate the notifications BOT in Webex 1. Activate the notifications BOT in Webex. Open Webex and sign in. Your admin should have added the sidebar Texting app to your account. Click … Read More
Introduction to ProConnect Texting with Webex App
Home | controls | Page 3 What you need to know: This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. MENU Introduction 1. Overview of Texting Using Webex 2. Prerequisites Introduction This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex. NOTE: Throughout this document, phone numbers … Read More
Introduction to Call Center Thin Client Application – Agent
Home | controls | Page 3 What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect … Read More