What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Announced Transfer 1. Announced Transfer The Complete Transfer button completes a previously initiated inquiry transfer operation to a target device. The button is only shown enabled when your associated device has a call on hold, as … Read More
Poly CCX Series Phones
Home | Uncategorized MENU 1. Introduction 2. Phone Overview 3. Soft Keys 4. Placing Calls 5. Redial Calls 6. Answering Calls 7. Hold 8. Mute 9. Call Transfer 10. Three-Way Conference Call 11. Do Not Disturb 12. Call Forwarding 13. Call Park 14. Enhanced Call Park 15. Accessing Call History 16. Voicemail 1. Introduction Learn the basics of using your … Read More
Poly Edge E500 & E550
Home | Uncategorized What you need to know: Learn the basics of using your Poly Edge E500 & 550 Module. MENU Introduction 1. Phone Overview 2. Display 3. Feature Keys 4. Home View 5. Directory 6. Pagination 7. Bluetooth Pairing 8. WiFi 9. Placing Calls 10. Answering Calls 11. Hold 12. Mute 13. Call Transfer 14. Do Not Disturb 15. … Read More
Introduction to Call Center Thin Client Application – Agent
Home | Uncategorized What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect Call Center is … Read More