ProConnect User Portal – Voice Messaging User

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Introduction

Voice Management allows you to specify how to handle your voicemail messages. Use Unified Messaging if you want to use your phone to retrieve your messages. You can also just choose to send the message to your email and not use the phone for messaging.

Voice Portal allows you to set a Personalized Name (upload an audio file to use as your name for Auto Attendant and Voice messaging) and set a voice portal auto login option.

Message Greetings allows you to upload personal audio files as greetings to use when people reach your voice messaging box.

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1.

Voice Messaging User

1. From the user dashboard, locate and click on User Service Settings.

2. The Services page will appear.
3. Proceed to locate and click on Voice Messaging User. This will give you access to the voice messaging configuration page.

2.

To Configure Voice Messaging:

There are four areas to be configured within the Voice Messaging User page:

• Settings
• Voice Portal
• Greetings
• Advanced

3.

Configure Settings

1. From Settings, click on the settings icon to the right of the table.

2. Under edit user voice messaging, you have several options you can enable. These include:

Enabled- Check this to enable the feature.
Enable Phone Message Waiting Indicator- This enables the message waiting LED to light at your phone to indicate that a new voice message has been received.
Send Voice Message Notification Email- This enables the voicemail to email notification to a specified email address.  This option only notifies you that a voicemail has been received.  It does not send a copy of the .wav file or transcription of the voicemail.
Send Carbon Copy Message- Sends a recording of all voicemails to a specific email address. This box must be checked for voicemail transcription to work.
Transfer on Zero- Allows callers to transfer to a specified phone number when they dial 0 from your voicemail box.
Always Redirect to Voicemail- By enabling this, all calls that are directed to your phone will immediately redirect to your voicemail box without first ringing your phone.
Redirect Busy to Voicemail- By enabling this, calls will be redirected to your voicemail box when your phone is busy.
Redirect No Answer to Voicemail- By enabling this, calls will be redirected to your voicemail box when you do not answer your phone after a specified number of rings.  You will set the number of rings in the Greetings section.

3. To specify the delivery method, go to

Processing- To select whether you would like voice messages sent to your phone and email (Unified Voice and Email Messaging), or delivered to your email only (Deliver to Email Address Only).
Delivery Email- To enter the email address where voice messages will be directed
Email Notification To *- This option will only display if you have the “Send Voice Message Notification Email” box checked.  This is the email address where the notification email will be sent. This email will not receive a copy of the voicemail message.
Carbon Copy To *- This option will only display if you have the “Send Carbon Copy Voice Message” box checked. This email address will receive a copy of the .wav file. If the carbon copy field is populated with “cc1.stt@mutaresoftware.com”, do not change the email address. This is what sends the .wav file to the transcription service.

4. Click Save to apply your changes.

4.

Configure Voice Portal

1. From Voice Portal, click on the settings icon to the right of the table to configure either Portal passcode or Voice portal.

2. 2. Edit portal passcode then confirm your entry.
   3. Click Save to apply your changes.

2. For the Voice Portal settings, you can set your voicemail box to auto-login to your voicemail box without having to enter your passcode when calling from your own phone.

   The Personalized Name option can be set to use a recording of your own name when callers reach your voicemail box.  You can upload a .wav file here, or you can dial into your voicemail box and record your name and greetings through the telephone user interface.

5.

Configure Greetings

1. From Greetings, click on the settings icon to the right of the table to configure greeting options.

2. From the Edit Greetings page, select from the options listed to enable. These include:

Message Deposit - Use this setting to block messages from being left on your voicemail.  This is also referred to as an “Announcement Only” mailbox.
Busy Settings - Use this setting to specify a default or personalized busy greeting to be played. If a personal greeting is chosen, you must upload the audio file to be played or record the message by calling into your own voicemail box. You can also select a message already in your User Announcements folder by pressing the button.
Extended Away Settings - This allows you to set a greeting that will play if you will be away from your mailbox for an extended time such as several weeks or months.  You enable this option by dialing into your voicemail box.  You can also disable message deposit when your Extended Away greeting is played.
No Answer Settings - Enter the number of rings a caller should hear before forwarding to the voice message greeting. You can also select the type of greeting the caller will hear: Default, personal, Alt 1, Alt 2, Alt 3.
Alternate Greeting 1 - An alternate greeting can be pre-recorded to be used at specified times or settings. Once your alternate greetings are recorded, name the greeting and upload the audio file.

3. Click Save to apply your changes.

6.

Configure Advanced Options

1. 1. Information on the Advanced page is for reference only and should not be changed for any reason.