The call pickup service enables a user to answer any ringing line within their pickup group. A pickup group is a group of users within a location, to which the call pickup feature applies. Administrators assign these users to a group in order to apply the call pickup feature for those users. In this guide, we’ll review how to create a new call pickup group and edit an existing call pickup group.
Create/Modify a Call Pickup Group
Administrators can set up and modify call pickup groups within the admin portal. To view and modify a call park group, follow these steps:
- From the group dashboard, select Call Pickup under Group Services.
- To add a Call Pickup group, select the Plus icon.
- To modify an existing group, click on the group name.
- Here you can modify the call pickup name and add/remove users to the call pickup group.
Call Pickup Feature Operation
To pick up a ringing call coming to another user of the group, users go off-hook and dial the Call Pickup feature access code (*98), or press the Call Pickup softkey on your phone, if provisioned, which connects them to the ringing party.
If more than one line in the call pickup group is ringing, the call that has been ringing the longest is picked up.
Users already engaged in a two-way call can flash the switch hook to put the other party on hold and dial the Call Pickup feature access code to answer an incoming call to the call pickup group. Users then flash the switch hook to toggle between the two parties.