Administrators Portal – Odin – Group Night Forwarding

MENU

1.

Group Night Forwarding

The group night forwarding feature redirects a user’s incoming calls to a specific number outside of the group’s business hours. Administrators can enable this service, so that when external calls are received outside of business hours, they are automatically redirected to a set number. This guide reviews the steps for viewing and modifying these settings within the admin portal.

2.

Configure Group Night Forwarding

1. From the group dashboard, select Group Night Forwarding under Group Services.

2. To modify the group night forwarding settings, select the Settings icon.

3. Here you can edit the following:
   • Night Forwarding - From the drop-down menu, Click On to activate the service, click Off to deactivate the service, or click Auto On to enable automatic activation. If Auto On is selected, you must select a business hours and/or a holiday schedule when the service should be automatically activated.
   • Business Hours Schedule - Here is where you can select the business hours schedule the group night forwarding service will follow. The forwarding service will be automatically activated and deactivated outside of your business hours schedule. If you don’t create and assign a business schedule, the default option is Every Day All Day, which indicates that the business is always open and the forwarding service will NEVER be triggered. To Create a Business Schedule, please refer to the Schedules guide: https://proconnect.consolidated.com/2021/09/23/administrators-portal-schedules/
   • Holiday Schedule - Here is where you can assign the holiday schedule that the group night forwarding service will follow. Toggle Night Forwarding to Auto On, then Select a holiday schedule you created from the drop-down menu. If you want the forwarding service triggered only on the holidays you predefined in your schedule, select Every Day All Day from the business hours drop-down menu. To create a Holiday Schedule, please refer to the Schedules guide: https://proconnect.consolidated.com/2021/09/23/administrators-portal-schedules/
   • Forward To Phone Number - Enter a phone number or one of your extensions to redirect calls to. For example, you can redirect calls to an answering service number, your Auto Attendant, a hunt group, or a voice mailbox.
   
4. Select Save to save your changes.