Administrators Portal – Odin – Overview

Introduction

The admin portal provides a self-service experience to configure features and services for your location or multiple locations. Administrators can manage users, reset passwords, and configure services such as auto attendants, call centers, and hunt groups.

1.

Login

Your administrator username and password are provided to you via email when you sign up for your service. Access the admin portal by clicking this link.

Note: When signing in for the first time, you may be prompted to create a new password. Enter in your current password in the Current Password field. In the New Password field, type in a new password. The new password must:

• Be at least 6 characters long
• Include one uppercase letter
• Include one lowercase letter
• Include one number
• Include one special character

Retype the same password in the Confirm Password field. Select Save to apply your changes.

After logging in, you are directed to the dashboard. The dashboard displays the current status of users, auto attendants, call centers, and assigned services.

• Use the center panel for quick access to commonly used features
• Use the left-hand menu to navigate all admin portal options

Note: Available features may vary based on your license type.

2.

Reset User Passwords

Administrators can reset a user's web portal password or voicemail passcode. The web portal password allows users to log in to the user web portal. The voice portal passcode allows users to listen to their voicemail from their device or applications.

To reset a password:

1. From the dashboard, select the user you would like to modify.

2. Scroll to the passwords area and make the appropriate changes.

3.

Users

From the dashboard, administrators can search for and access users. Select a user to:

• View user details
• Modify calling features (such as call forwarding or hoteling)

For additional configuration options, refer to the User Features guide.

4.

Auto Attendants

The auto attendant feature is used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers – without the assistance of an operator or receptionist. They provide callers with greetings and menu options.

An auto attendant has three modes: business hours, after hours, and holidays. Each mode allows you to set up options for keys 1 through 9, pound (#), and star (*) to present callers with different choices from which to select.

To access and modify an auto attendant:

1. From the dashboard, under Group Services, select Auto Attendant.
2. Select the auto attendant you would like to modify.

For guidance on modifying your auto attendant, refer to the Auto Attendant guide.

5.

Call Centers

Call centers route incoming calls to available users (agents) based on configured routing rules. If no agents are available, calls are placed in a queue until one becomes available.

Administrators can:

• Manage call routing settings
• Assign agents and supervisors
• Update call center configurations

To access call center settings:

1. From the dashboard, under Group Services, select Call Center.
2. Select the call center you would like to modify.

For additional configuration, refer to the Call Center guide.

6.

Hunt Groups

A hunt group is used to ring a specific group of users in a predetermined pattern within or across locations when a call is made to the phone number assigned to the hunt group. As business needs change, the admin can adjust the hunt group settings.

Administrators can:

• Update the hunt group name and display settings
• Configure ring patterns and call forwarding
• Assign or remove users

To access and modify a hunt group:

1. From the dashboard, under Group Services, select Hunt Group.
2. Select the hunt group you would like to modify.

For more information about modifying hunt groups, refer to the Hunt Group guide.

7.

Meet-Me Conferencing

The Meet-Me Conferencing feature allows you to view, manage and delete conferences and conference bridges from within the admin portal.

Administrators can:

• View and manage conference bridges
• Configure port limits
• Modify conference settings and services
• View call history
• Access the Meet-Me Conferencing dashboard

To access Meet-Me Conferencing:

1. From the dashboard, under Group Services, select Meet-Me Conferencing.
2. Here you can view and modify your Meet-Me Conferencing settings.

For additional configuration options, refer to the Meet-Me Conferencing guide.

8.

Holiday Schedules

Holiday schedules allow you to define days when the business is closed. Calls can be routed differently during these scheduled times.

To access and modify holiday schedules:

1. From the dashboard, select Business Schedules.
2. Select Holiday and then the schedule you would like to modify.

For more information about holiday schedules, refer to the Holiday Schedules guide.