ProConnect User Portal – Call Forwarding To Voicemail

MENU

Introduction

Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number.

Call Forwarding to Voicemail forwards all incoming calls directly to a voicemail service.

1.

Call Forwarding To Voicemail

To forward all incoming calls to your voicemail box:

1. From the main dashboard, locate the Calling Features panel. Find Forward All Calls To Voicemail and click on the Forward All Calls To Voicemail hyperlink.

2. To change the call forwarding settings, click Forward All Calls to Voicemail. You have several options to choose from within the General Settings section, these include:
   1. Enable - Check this box to make this feature active.
   2. Enable Phone Message Waiting Indicator - Check this box to enable the waiting indicator on your phone to notify you when a message has arrived.
   3. Send Voice Message Notification Email - Check this box to send an email to yourself when you have a voicemail arrive to your phone.
   4. Send Carbon Copy Voice Message - Check this box to send the voicemail message as an attachment to the email address you will input in step 3.
      1. Please note:  If the Carbon Copy email address is cc1.stt@mutaresoftware.com you should not change it.  This email address sends your voicemail messages to a transcription service.
   5. Transfer on 0 - check this box to enable the caller to “Press 0” to be transferred to the number entered. Please Note: you will have to note this option in your voicemail greeting.
   6. Always Redirect to Voicemail - Check this box to have all incoming calls go directly to voicemail.
   7. Redirect Busy to Voicemail - Check this box to have all busy calls go directly to voicemail.
   8. Redirect No Answer to Voicemail - Check this box to have all non answered calls go directly to voicemail.
3. Next, fill out the appropriate fields with the correct information. This will be used to send you email and route calls to the appropriate areas.

4. Click Save.

To disable Call Forwarding To Voicemail, click the toggle button again. This will deactivate this feature and incoming calls will return to normal.