Home | Business Apps | Page 16 Run Application Business Integrator should run with local administrator privileges. When you are successfully logged in, the icon should be green when you are not on an active call, and red when you are on an active call. Click image for large view Notifications with ProConnect Desktop – If you have … Read More
Business Integrator – Dialing Settings
Home | Business Apps | Page 16 Dialing Settings Dialing settings is where you can turn dialing on or off for the different types of applications that the software supports. To access your dialing settings, select Configuration and a new window will appear. Then, under General, select Dialing. Check the appropriate boxes to turn the required dialing methods on or … Read More
Business Integrator – CRM Integrations
Home | Business Apps | Page 16 Installation and Dialing Guides To install Business Integrator: Business Integrator works with the following applications. Click to download the installation guide and, if applicable, the dialing guide. Application Name & Version Installation guide Dialing Guide Act! 2007-2009 Installation Guide Dialing Guide Act! 2010+ Installation Guide Dialing Guide ConnectWise Installation Guide Dialing Guide eGroupware … Read More
Business Integrator – Getting Started
Home | Business Apps | Page 16 What you need to know: The Business Integrator client integrates your Consolidated ProConnect service with a variety of business applications to provide a more effective and intuitive work environment for your team. MENU Introduction 1. Download and Install 2. Login 3. Guided Tour 4. Initial Configuration Introduction Use Business Integrator to easily manage … Read More
Call Center Reports – Supervisor
Home | Business Apps | Page 16 What you need to know: ProConnect Call Center provides reporting functions for supervisors to report on activity and performance of agents and call centers under their supervision. MENU Introduction 1. Running Reports 2. Report Parameters 3. Schedule Reports 4. Manage Scheduled Reports Introduction ProConnect Call Center provides reporting functions for supervisors to report … Read More
Managing Agents from the Call Center
Home | Business Apps | Page 16 What you need to know: This article covers how to manage agents’ ACD states and silently monitor agent calls. MENU 1. Select Agents to Monitor 2. Agent Phone and ACD States 3. View Agent’s Details 4. Change agent ACD state 5. Silently Monitor Agent’s Call 6. Pick Up Agent’s Ringing Call 1. Select … Read More
Managing Contacts from the Call Center
Home | Business Apps | Page 16 What you need to know: This article provides details on several Call Center Supervisor related topics. MENU 1. View Contacts 2. Organize Contacts 3. Search for Contacts 4. Manage Personal Contacts and Speed Dials 1. View Contacts Call Center allows you to select directories to display in the Contacts pane, show or hide … Read More
Managing Calls from the Call Center
Home | Business Apps | Page 16 What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing Calls, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls Getting Started This section describes the operations you can perform to make and manage … Read More
Managing Queued Calls
Home | Business Apps | Page 16 What you need to know: This article provides details on Call Center Supervisor’s capabilities. MENU 1. Queued Calls Pane 2. Monitoring Agents 3. Silently Monitoring 4. Changing Agent’s ACD States 5. Supervisor Barge-In 6. Managing Queues 7. Retrieving Calls from Queues 8. Night Service & Forced Forwarding 9. DNIS and Priority Queuing 1. … Read More
Call Center – View Statistics
Home | Business Apps | Page 16 What you need to know: The Dashboard allows you to see Call Center Statistics, including calls in queue and agent status in real-time. MENU 1. Display Dashboard 2. Queue Information 3. Agent Information 4. Select Information to Display Introduction Call Center provides you with real-time information about supervised agents and queues. This information … Read More