ProConnect User Portal – Call Recording Admins and Users

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Introduction

The Call Recording service allows you to record calls you originate or receive. The service can be configured from the Odin portal. This guide is intended for administrators and end users to specify call recording behavior.
Note: The system administrator can restrict your ability to configure Call Recording. When restricted, Recording Option and Enable Call Recording Announcement are read­-only.

1.

Configure Call Recording

To set up call recording for a user:

1. Click the Users tab.

   

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2. Select a user to set up the call recording service for.
3. Click User Service Settings.
4. Select Call Recording.

   

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5. Click the Gear icon to edit the call recording settings.

   

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6. If permitted, set the call recording mode (Recording Option) to one of the following:

   

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• Always - Select this option if you want all your calls to be recorded.
• Never- Select this option to disable call recording.
• On Demand- Select this option if you want selected calls to be recorded. In this mode, your calls are automatically recorded from the beginning to the end, but you have to explicitly request the call to be recorded before the end of the call to keep the recording. Otherwise, the recording is discarded. Once you have indicated that you want the call to be recorded, you can pause and resume the recording during the call to keep only selected parts of it.
• Always with Pause/Resume - Select this option if you want all your calls to be automatically recorded, but you want to have the option of pausing and resuming recording.
• On Demand with User Initiated Start - Select this option if you want selected calls to be recorded. This option differs from the On Demand option in that the recording does not start until you explicitly request the call to be recorded. Once you have indicated that you want the call to be recorded, you can pause and resume the recording during the call to keep only selected parts of it. You can also stop the recording at any point after it has started. If you do that and then make another recording request for the same call, a new recording will start.

7. Configure the type of notification played to the call participants when you pause or resume the recording. For the Pause/Resume Notification setting, select one of the following:

• Select None to disable notification during pause/resume.
• Select Beep to play a tone when the recording is paused or resumed.
• Select Play Announcement to play an announcement when the recording is paused or resumed.

8. 8. Check Enable Call Recording Announcement to notify call participants when the call is being recorded. When the option is unchecked, the participants are not alerted when call recording is started or stopped.
      Note: A system default announcement will be played, and it cannot be customized.
   9. Check Enable Record Call Repeat Warning Tone to play a periodic reminder to the participants that the call is being recorded every <X> seconds. Enter the frequency in seconds with which the reminder should be played.
   10. Check Enable Voice Mail Recording to record calls to your voice mailbox.

Note: This parameter is only displayed if you have the Voice Messaging User service.

11. Click Save. The Call recording updates appear in the list.