Cisco 8875 Series – Phone Guide

Introduction

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The following topics will help you with common questions about using your Cisco 8875 touchscreen video phone.

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Main Functions

1. Touchscreen display - Use the touchscreen display to perform calling-related actions, access call logs, and adjust your screen settings.

• Swap on the left half of the screen to navigate the features.
• Tap Expand to use the full-screen mode.
• Tap Fold to exit the full-screen mode.
• Tap a button to access a feature.
• Tap More on a line to access a feature.
• Tap a line to call your contacts.

2. Line Keys – The digital line keys indicate the status of your lines and associated activity. The home screen displays your lines and informs you when a line is idle, ringing, in use, on hold, or disconnected altogether.
3. Softkeys – The digital softkeys perform the functions that appear directly above them on the display. These functions are context-sensitive, meaning the softkeys' function changes depending on your current activity. For example, if you are conferencing, the softkeys display functions related to the conference function
4. Navigation buttons– Tap the buttons on the display to navigate between screens. The number of buttons varies with the configured features.
5. Home button - Tap the home button from any page to return to the home screen.
6. Feature buttons– The most commonly used feature keys include:

• Messages
• Information and Settings
• Directories
• Hold
• Transfer
• Conference
• Speakerphone
• Headset
• Mute
• Volume controls

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Placing Calls

To place a call:

1. Pick up the Handset and dial the Number. Or, tap Call and search for the contact in Favorites, Recents, or Directories.
2. If a headset is connected to your device, press the Headset button and dial the number to place the call.

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Answering Calls

To answer an incoming call:

1. Pick up the Handset, or press Headset to answer the call with the connected headset.

Note: You can also press the Answer softkey button or the Speakerphone button.

To decline an incoming call.

1. Press the Decline softkey button. The incoming call will divert to voicemail or to your call forward no answer destination number immediately

To answer an incoming call while on an active call:

1. Press the Answer softkey - your active call will automatically be placed on hold.
2. To decline the incoming call, press the Decline softkey – the incoming call diverts to voicemail or your call forward no answer destination number.

Note: If you have more than one active call on your phone, use the navigation keys to scroll up and down to view call information, and use the line button to switch between calls. This action will put active calls on hold automatically; the phone never hangs up on a call.

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Call Forward

On a phone with a single line, you can directly set up call forwarding on the line. However, if your phone has multiple lines, the call forwarding setting varies according to your administrator's configurations in the call control system.

1. Do one of the following actions:

• On a phone with a single line, swipe on the phone home screen to locate and tap the Call forward shortcut.
• On a phone with multiple lines, tap More on a line that you want to set the call forwarding, and then tap Call forward.

1. Specify the destination number for one of the following services:

• Forward all—Forwards all incoming calls to a destination number.
• Forward busy—Forwards an incoming call to a destination number when the line is busy.
• Forward no answer—Forwards an incoming call to a destination number when the call isn't picked up after a specified time period or after a number of rings.

  For the Forward no answer service, you can see one of the following fields depending on your administrator's configurations:

• Number of rings—Specifies the number of rings for a no-answer call before call forwarding. This field is available when your administrator enables either the FKS or XSI. Valid values: 0, or a number from 2 to 20.
• Forward no answer delay (seconds)—Specifies the time that a call rings before call forwarding. This field is available when your administrator disables both the FKS and XSI.

1. Toggle on the call forwarding service for which you configured the destination number.
2. Tap Save to apply the changes.
   If you set the Forward all service, the icon Call forwarded icon and the destination number display near the line.
3. To turn off the call forwarding service, do the following:

• Locate and tap Call forward.
• Navigate to the call forwarding service that you enabled, and toggle it off.
• Tap Save.

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Do Not Disturb

Do not disturb prevents incoming calls from ringing on your phone.

1. Tap the DND icon.
2. Tap the DND icon again to turn it off.

Note: When Do Not Disturb is enabled, all incoming calls will be diverted to voicemail or to your call forward no answer destination number.

On a phone with multiple lines configured, you can turn on DND for specific lines or for all the lines depending on the configuration of Feature Key Sync and XSI on your phone.

1. Tap More on the line and then toggle on DND.
2. To turn off DND, tap More on the line and then toggle off DND.

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Voicemail

If you have a voicemail service, follow these instructions to set it up.

1. Press the Messages button, then follow the voice prompts to choose a PIN, record your name, and record your personal greeting.
2. To retrieve your voicemail, press Messages and follow the voice prompts. Or, tap Messages on the display.

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Call Hold

To place an active call on hold:

1.  Press the Hold button or the Hold softkey button.  Your caller is placed on hold.

To retrieve a call that’s been placed on hold.

1. Press Hold again, or press the Resume softkey or press the line button where the call is being held.  This is indicated by the red flashing light.

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Ad-hoc Conferencing

You can converse with several people in a single call. When you’re on a call, you can dial another person and add them to the conversation without having to schedule a meeting.

1. Select More  > Conference. Or, press the Conference button.
2. In the Favorites, Recents, or Directories tab, select the contact that you want to add to the conference call. You can also directly enter the phone number of the contact that you want to add in the search bar.
3. Do one of the following actions:

• If you want to directly add the person to the call, select Conf or Conference.
• You can wait for the person to answer your call, consult with them, and then add them to the conference call.

1. Repeat Steps 1 through 3 to add more participants.

To view and manage participants:

1. When in a conference call, tap More and choose Participants.

The participant list displays.

1. Tap Remove on the participant that you've added to remove.
2. Tap Remove on the prompt to confirm the removal.

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Blind Transfer

To transfer a call to another person without talking to them privately about the caller beforehand, while on an active call:

1. Press More > BlindXfer
2. Dial the phone number or search for the contact and tap it to complete the transfer.

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Consulted Transfer

To talk privately about a call before transferring, while on an active call:

1. Tap More > Transfer.
2. In the Recents or Directories tab, tap the contact that you want to transfer the call to.
3. Talk to the call receiver and tap Transfer to complete the transfer.
   You can also tap Transfer before the receiver answers the call.

To transfer the call to the person who has been put on hold:

1. Tap More > Transfer.
2. In the Calls tab, tap the contact that you want to transfer the call to.
3. The call is transferred immediately to the person without the need to confirm the action.

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Call History

Your calls are sorted into the following types:

• All: Lists all the recent calls.
• Placed: Lists the outgoing calls that you placed.
• Received: Lists the incoming calls that you answered.
• Missed: Lists the missed calls

To access Call History:

1. Tap Recents.
   For multiple lines, to view the call history for a specific line, choose the line from the Lines list.
2. Tap the Placed, Received, or Missed tab to view the respective call list.
3. To view the details of a particular call, tap the Expand button on the call entry.
4. Locate a call entry by scrolling down the Recents list.
5. Tap the call entry to directly make a call.

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Park/Retrieve calls

Call Park is a shared hold that allows you to “park” a call on one phone and retrieve it on another phone. For example, if you receive a call from a customer with a question about their archived file, you can park the call and retrieve the call from the file room phone to answer their account questions.

To park a call while on an active call:

1. Tap More, and choose Call Park.
2. Enter the extension number on the search bar and tap the Call button. The active call ends.

To retrieve a parked call from any phone:

On a phone with a single line:

1. Locate and tap the Call unpark softkey.

On a phone with multiple lines:

1. On the line with the parked call, tap More and choose Call unpark from the list.
2. Enter the extension number on the search bar and tap Call.
   The parked call is connected.

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Manage video on your phone

You can turn the video on or off during a call or meeting.

Use the camera shutter to switch your video stream on or off during a video call.

1. To turn on your video stream, turn the shutter ring clockwise.
2. To turn off your video stream, turn the shutter ring counterclockwise.

Use the camera shutter or the video soft buttons to turn on or off your video during a meeting.

When the camera shutter is open and your video is on, you can toggle on Selfview from the More button to open the self-view window so that you can check your appearance, lighting, and background. To get yourself properly framed in the view, adjust the camera angle by lightly rotating the camera up or down.

Note: When you close the self-view window, your camera continues transmitting video.

1. To turn on your video stream, turn the shutter ring clockwise.
   If you already have the camera shutter open, tap Start video.
2. To turn off your video stream, turn the shutter ring counterclockwise, or tap Stop video.

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Directories

By default, the Directories tab displays the personal contacts list when you open it.

To view the contacts in corporate directories:

1. Search by contact name or phone number.
   The search results also display the names of the directories where the contacts are collected.
2. Press the Contacts key and enter the contact name or the phone number in the search bar.
3. Navigate through the list to find your desired contact.

To add a new contact to the personal directory:

1. Press the directories icon and use the navigation arrows to select Directories.
2. Press add and enter the contact’s information.
3. Press Save.

To edit the contact:

1. Press the pencil icon and update the information.
2. Press Save.