Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Alternate Numbers Introduction The Alternate Numbers service allows a user to have up to ten alternate phone numbers in addition to the main phone number and to assign one of four distinctive ring patterns to each alternate number. In addition, a distinctive call waiting tone is … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. User Profile Introduction Your User Profile is a collection of settings and information associated with your user account. 1. User Profile From the user dashboard, locate and click on User Profile to access your user information. The User Profile will appear. Here you will see all … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. User Schedules 2. Adding Schedules Introduction You can create user schedules for various service features that may require them. You have the ability to create regular time schedules or holiday schedules. 1. User Schedules From the user dashboard, locate and click the User Schedules tab in … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Password 2. Passcode Introduction You can reset your password and passcode from the user portal and also reset your password from the login page. 1. Password Reset Password from Login From the login screen, select the Forgot Password? option. Enter your username. Enter your email address. … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Set Up Office Anywhere Introduction CCI Anywhere (sometimes simply called “Anywhere”) is a Mobility feature that allows calls placed to a user’s office phone to ring any phone(s) set up under the “Anywhere” feature. Most users designate their mobile phone as their “Anywhere phone.” 1. Set … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. To Enable Hoteling Guest Introduction Hoteling Guest allows a user to associate their service profile with a Hoteling Host user. This enables the guest user to use the host’s device with the guest user’s service profile. This feature is useful for transient employees. 1. To Enable Hoteling … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Do Not Disturb Introduction When Do Not Disturb is enabled, this feature will give all incoming calls and notifications the busy treatment. Optionally, you can enable a Ring Reminder to play a brief tone on your desktop phone when you receive incoming calls. 1. Do Not … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Call Forwarding No Answer Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Call Forwarding Busy Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. … Read More

Home | End Users | ProConnect User Portal | Page 3 MENU Introduction 1. Call Forward Always Introduction Call forwarding is a phone management feature that helps you to redirect or forward incoming calls to an alternate number. It is commonly used to forward calls from an office phone to a user’s cell or home phone, or a colleague’s number. … Read More