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Introduction to ProConnect Texting with Webex App

Thomas McClatchieFebruary 21, 2024ProConnect Texting with Webex App

Home | Business Apps | ProConnect Texting with Webex App | Introduction to ProConnect Texting with Webex App

What you need to know:

This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex.

MENU

  • Introduction

  • 1. Overview of Texting Using Webex

  • 2. Prerequisites
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Introduction

This document provides guidance for users to effectively utilize their Texting app within ProConnect with Webex.

NOTE: Throughout this document, phone numbers have been intentionally blocked out.


1.

Overview of Texting Using Webex

  • Texting allows you to send and receive text messages from your work phone numbers.
  • Creates an easy way for you to use a work number for texting instead of your personal mobile phone.
  • All the features of your smartphone from your business line.


2.

Prerequisites

Prior to utilizing Texting for ProConnect with Webex, ensure that you have:

  • An active ProConnect with Webex account.
  • A ProConnect seat that includes Webex.
  • An active Texting subscription through Consolidated.
  • The Texting application is installed in your Webex sidebar. This application will be activated by Consolidated when installing your service.

Tags:actions, agent, call, call actions, Call Center, console, contacts, controls, Getting Started, Introduction, logo, mms, panel, sms, SMS & MMS, states, workspace

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