What you need to know:
ProConnect's Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality.
1.
Announced Transfer
The Complete Transfer button completes a previously initiated inquiry transfer operation to a target device. The button is only shown enabled when your associated device has a call on hold, as well as an active answered inquiry consultation call. If successful, the operation moves the held call to the designated target extension originally called, and your extension is then no longer involved in that call.