Push to Talk – Guide

Rick OrtizVoicemail

Home | answering What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. Configuration 2. Initiating a Push to Talk Call 3. Rejecting Push To Talk Introduction The Push To Talk (PTT) service is a Consolidated ProConnect feature that allows a user to call another station, where the system requests that the … Read More

Voicemail – Guide

Thomas McClatchieVoicemail

Home | answering What you need to know: Learn the basics of using Voicemail on your desk phone. MENU Introduction 1. How to Access your Voicemail 2. Accessing your Voicemail from Outside the Office 3. Voicemail Options Introduction This guide is to help end-users configure their voicemail for the first time. 1. How to Access your Voicemail To access your … Read More

Polycom Trio 8500 – User Guide

Thomas McClatchiePolycom Trio 8500

Home | answering What you need to know: Learn the basics of using your Polycom Trio 8500 phone. MENU Introduction 1. TRIO Hardware 2. The Touchscreen 3. Screens 4. Placing Calls 5. Placing Calls via Bluetooth 6. Answering Calls 7. Placing Calls on Hold and Resuming Calls from Hold 8. Initiating Conference Calls 9. Performing a Blind Transfer 10. Performing … Read More

Polycom VVX 311 and VVX 411 – User Guide

Michael HarroldPolycom VVX 311/411

Home | answering What you need to know: Learn the basics of using your Polycom VVX 311/411 desk phone. MENU Introduction 1. Phone Views 2. Feature Keys 3. Entering Data 4. About Calls 5. Placing Calls 6. Answering Calls 7. Ending Calls 8. Hold and Resume 9. Call Transfer 10. Call Park and Retrieve 11. Phone to Phone Intercom 12. … Read More

ProConnect UC-One Desktop – Making Voice and Video Calls

Michael HarroldUC-One Desktop

Home | answering What you need to know: This guide provides step-by-step instructions for how to make and answer voice and video calls using your ProConnect desktop application. MENU Getting Started 1. Making Voice Calls 2. Making Video Calls 3. Answering Calls 4. Active Communication Icons Introduction This guide provides step-by-step instructions for how to make and answer voice and … Read More

Managing Calls – Agent

Michael HarroldCall Center Agent Videos

Home | answering What you need to know: This section describes the operations you can perform to make and manage calls. MENU Getting Started 1. Placing, Answer and End Calls 2. Hold or Resume 3. Transfer Calls 4. Manage Conference Calls 5. Escalate Calls Getting Started This section describes the operations you can perform to make and manage calls. Your … Read More