Home | call | Page 4 What you need to know: Learn the basics of using your Cisco 6800 Series desk phone. MENU Introduction 1. Main Functions 2. Placing Calls 3. Answering Calls 4. Call Forward 5. Do Not Disturb 6. Voicemail 7. Call Hold 8. Three-Way Calling 9. Transfer 10. Consulted Transfer 11. Direct Transfer to Voicemail 12. Call … Read More
Admin Portal – Loki – Trunk Group
Home | call | Page 4 MENU Introduction 1. Login 2. Trunk Group 3. Capacity Management 4. Call Forwarding Always 5. Incoming Capacity Exceeded 6. Unreachable Destination 7. Call Policies 8. State Trunk Group Rerouting Introduction The Admin Portal provides a self-service experience to easily configure features and services assigned to your location or multiple locations. A Trunk Group allows … Read More
Yealink T46S – User Guide
Home | call | Page 4 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Hold 4. Call Transfer 5. Three-Way Conference Call 6. Do Not Disturb 7. Call Forwarding 8. Call Park and Retrieve 9. Enhanced Call Park 10. Adding Contacts to Directory 11. Voicemail Setup 12. Voicemail Access 13. Call History … Read More
Admin Portal – Loki – Configuring User Features
Home | call | Page 4 MENU Introduction 1. Call Forwarding 2. Do Not Disturb 3. CCI Anywhere 4. Voicemail to Email 5. Additional User Settings Introduction Within the Admin Portal, you can configure or set up several features for users in your company. This guide covers the following topics related to configuring user features. 1. Call Forwarding From the … Read More
Poly VVX 501 and VVX 601 – User Guide
Home | call | Page 4 What you need to know: Learn the basics of using your Poly VVX 501/601 desk phone. MENU Introduction 1. Touchscreen 2. Lines View and Home View 3. Feature Keys 4. Placing and Receiving Calls 5. Hold and Resume 6. Call Transfer 7. Three-Way Conference Call 8. Do Not Disturb 9. Call Forwarding 10. Call … Read More
Yealink T42S – User Guide
Home | call | Page 4 What you need to know: MENU Introduction 1. Main Functions 2. Placing and Receiving Calls 3. Call Transfer 4. Three-Way Conference Call 5. Call Park and Retrieve 6. Enhanced Call Park 7. Call Forwarding 8. Voicemail Setup 9. Voicemail Access 10. Call History 11. Ring Type 12. Basic Phone Settings Introduction The following topics … Read More
Managing Agents from the Call Center
Home | call | Page 4 What you need to know: This article covers how to manage agents’ ACD states and silently monitor agent calls. MENU 1. Select Agents to Monitor 2. Agent Phone and ACD States 3. View Agent’s Details 4. Change agent ACD state 5. Silently Monitor Agent’s Call 6. Pick Up Agent’s Ringing Call 1. Select Agents … Read More
Introduction to ProConnect Call Center Supervisor
Home | call | Page 4 What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Queued Calls Panel 7. Supervisor Dashboard 8. Call States and Actions Introduction Consolidated … Read More
Introduction to Call Center Thin Client Application – Agent
Home | call | Page 4 What you need to know: ProConnect’s Business Call Center is a carrier-class communications management product fully integrated that provides Automatic Call Distribution functionality. MENU Introduction 1. Getting Started 2. Explore Workspace 3. Logo Pane 4. Call Console 5. Contacts Panel 6. Call States and Actions 7. Controls 8. Call Action Buttons Introduction Consolidated ProConnect … Read More
Calling Features
Home | call | Page 4 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Call Pickup … Read More