Managing Agents from the Call Center

WONDEVELOPERBusiness Apps, Call Center Supervisor, Help Topics

Home | call | Page 4 What you need to know: This article covers how to manage agent’s ACD states, silently monitor agents calls. MENU 1. Select Agents to Monitor 2. Agent Phone and ACD States 3. View Agent’s Details 4. Change agent ACD state 5. Silently Monitor Agent’s Call 6. Pick Up Agent’s Ringing Call 1. Select Agents to … Read More

Calling Features

WONDEVELOPERBusiness Apps, Help Topics, Receptionist Clients

Home | call | Page 4 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU 1. Call Pickup … Read More

Understanding Call Queues

WONDEVELOPERBusiness Apps, Help Topics, Receptionist Clients

Home | call | Page 4 What you need to know: The Receptionist Console is a web-based tool that runs in a separate browser. It’s supported by Internet Explorer, Mozilla Firefox, and Safari. It combines your telephone handset with a desktop interface that makes it easy for you to direct calls to staff, wherever they are. MENU Introduction 1. Call … Read More